Leonardo Royal Southampton Grand Harbour

Room was very comfortable with two balconies and a view of the harbor. Staff was attentive and the food was very good.

Had a hot water issue on arrival, which took some time to recover when we wanted showers and the TV kept glitching, which we did have a guy come within 15mins when reported to fix it. Nespresso machine was leaking all over the desk and floor. First world problems, but a little frustrating for the calibre of hotel. On the major plus side; I was celebrating (commiserating) 60 years, and I spent the day in Leo's bar where the staff were absolutely amazing and looked after me, my friends and family all day and evening!! Thanks to all of them for being so gracious and fun. They brought me birthday cake on a slate and it was awesome. Didn't arrange for it, they just did it! Great team! Staff in general were very friendly and professional.

Great location for Southampton - only a few minutes walk to harbour and city centre. We booked three rooms as a group and the hotel went the extra mile before we arrived to make sure our rooms were close to each other on the same floor - thank you! The junior suite had lots of space and a separate lounge and a balcony with a view over the water.

Loved it - parking was reasonable (£7 for 24 hours), room was clean, modern, comfortable, and very spacious with a great view. Spa facilities were lovely and I swam both mornings. I loved how hot the jacuzzi was and sauna and steam room clean and fresh smelling. Breakfast was ample and quality with plenty of options; not the biggest selection, but very reasonable. All staff we encountered were polite, helpful and so lovely. Excellent in-room facilities for coffee and tea making.

Rooms were clean. Nicely decorated. Good size. Plenty of plug sockets and space for our items. We had complained politely that the window seal is broken and the strong wind sounds were awful and our first night sleep was not good. We were offered a room immediately (road side, but traffic noise was high). The manager came up and gave us an alternative room which was perfect, no noise and actually a size upgrade at no extra cost. The manager was so professional and understanding and wanted to do his job kindly. Breakfast had so much choice, and regularly topped up with fresh food. Facilities have pool, jacuzzi at one level; the sauna and steam room is upstairs, but it's not signposted.